At LUX CORE SDN. BHD., we understand that customers may occasionally need to cancel an order.
Order Cancellation
You may request to cancel your order before it has been processed, packed, or dispatched.
Once an order has been packed, shipped, or handed over to the courier, cancellation may no longer be possible. In such cases, the order may be subject to our applicable return and refund policy.
How to Request a Cancellation
To request a cancellation, please contact us as soon as possible and provide your order number and relevant order details.
Cancellation requests can be submitted via:
Email: luxcore-sb@outlook.com
We will review your request and confirm whether the cancellation can be processed.
Refunds for Cancelled Orders
If your cancellation request is approved and payment has already been made, any eligible refund will be processed through the original payment method where possible.
The time required for the refund to appear in your account may vary depending on your bank, card issuer, or payment provider.
Any applicable transaction, administrative, or payment processing fees may be deducted where permitted.
Orders That Cannot Be Cancelled
Cancellation may not be available for:
Orders that have already been dispatched or delivered
Products that are specially ordered, customised, or made upon request
Orders subject to specific promotional or clearance conditions
Any other order where cancellation is restricted by the applicable terms of sale
LUX CORE’s Right to Cancel
LUX CORE SDN. BHD. reserves the right to cancel an order where necessary, including in cases of pricing errors, payment issues, product unavailability, suspected fraudulent activity, or other circumstances that prevent us from fulfilling the order.
If we cancel an order after payment has been received, an appropriate refund will be arranged.
Contact Us
For cancellation enquiries, please contact:
LUX CORE SDN. BHD.
Registration No.: 202601032391 (1694486-P)
3728 Tingkat 1, Jalan Ooi Kar Seng
14300 Nibong Tebal, Pulau Pinang, Malaysia
Email: luxcore-sb@outlook.com
LUX CORE SDN. BHD. reserves the right to update or amend this Cancellation Policy from time to time.