LUX CORE SDN. BHD. respects your privacy and is committed to protecting the personal information you provide to us when you visit our website, make a purchase, contact us, or use our services.
Information We Collect
We may collect personal information such as your name, contact number, email address, billing and delivery address, payment-related information, order details, and any other information you voluntarily provide to us.
We may also collect certain technical information automatically, including your IP address, browser type, device information, website usage data, and cookies.
How We Use Your Information
We may use your information to:
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Process and fulfil your orders
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Arrange delivery and provide order updates
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Respond to enquiries and customer service requests
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Process payments and refunds
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Improve our products, services, and website experience
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Send promotional or marketing communications where you have agreed to receive them
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Prevent fraud, misuse, or unauthorised transactions
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Comply with applicable legal and regulatory requirements
Sharing of Information
We do not sell or rent your personal information.
We may share necessary information with trusted third parties that assist us in operating our business, including payment processors, courier and logistics providers, technology service providers, and professional advisers.
Such information will only be shared where reasonably necessary for the relevant service or business purpose.
Payment Information
Payments may be processed through third-party payment providers. Payment information submitted through these services may be subject to the privacy and security policies of the respective payment provider.
Cookies
Our website may use cookies and similar technologies to improve website functionality, understand visitor behaviour, remember preferences, and enhance your browsing experience.
You may disable cookies through your browser settings; however, certain website features may not function properly as a result.
Data Security
We take reasonable administrative, technical, and organisational measures to protect personal information from unauthorised access, loss, misuse, alteration, or disclosure.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
Data Retention
We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, meet business requirements, resolve disputes, and comply with applicable legal obligations.
Your Rights
Subject to applicable laws, you may request access to, correction of, or updating of your personal information. You may also request that we stop sending marketing communications to you at any time.
To make a privacy-related request, please contact us using the details below.
Third-Party Links
Our website may contain links to third-party websites or services. LUX CORE SDN. BHD. is not responsible for the privacy practices, security, or content of third-party websites.
We encourage you to review their respective privacy policies before providing personal information.
Changes to This Privacy Policy
LUX CORE SDN. BHD. may update this Privacy Policy from time to time. Any changes will be published on this page and will take effect upon publication unless otherwise stated.
Contact Us
If you have any questions or concerns regarding this Privacy Policy or how your personal information is handled, please contact:
LUX CORE SDN. BHD.
Registration No.: 202601032391 (1694486-P)
3728 Tingkat 1, Jalan Ooi Kar Seng
14300 Nibong Tebal, Pulau Pinang, Malaysia
Email: luxcore-sb@outlook.com