Welcome to LUX CORE SDN. BHD. By accessing our website, placing an order, or purchasing our products, you agree to be bound by the following Terms & Conditions.
Please read these Terms & Conditions carefully before using our website or making a purchase.
General
This website and its related services are operated by:
LUX CORE SDN. BHD.
Registration No.: 202601032391 (1694486-P)
3728 Tingkat 1, Jalan Ooi Kar Seng
14300 Nibong Tebal, Pulau Pinang, Malaysia
Email: luxcore-sb@outlook.com
We reserve the right to update, amend, or replace any part of these Terms & Conditions from time to time. Any changes will take effect once published on our website.
Products and Services
We aim to provide accurate product descriptions, specifications, images, pricing, and other information on our website.
However, actual product colours, appearance, packaging, or specifications may vary slightly due to screen settings, manufacturer updates, product improvements, or other factors.
All products are subject to availability.
We reserve the right to modify, discontinue, limit, or replace any product without prior notice where reasonably necessary.
Pricing
All prices displayed on our website are in Malaysian Ringgit (MYR), unless otherwise stated.
We reserve the right to change product prices, promotions, discounts, and offers at any time without prior notice.
If a product is listed at an incorrect price due to a technical, typographical, or system error, we reserve the right to cancel or amend the affected order. Where payment has already been made for a cancelled order, an appropriate refund will be arranged.
Orders
By placing an order, you confirm that the information provided by you is accurate, complete, and up to date.
An order is not considered accepted until it has been successfully processed and confirmed by LUX CORE SDN. BHD.
We reserve the right to refuse or cancel an order where reasonably necessary, including in cases of:
Product unavailability
Incorrect pricing or product information
Payment failure
Suspected fraudulent or unauthorised transactions
Incorrect or incomplete customer information
Circumstances that prevent us from fulfilling the order
Payment
Customers must make payment using the payment methods made available at checkout.
All payments are subject to approval by the relevant bank, payment gateway, card issuer, or payment service provider.
LUX CORE SDN. BHD. is not responsible for delays or transaction failures caused by third-party payment providers.
Shipping and Delivery
Orders will be processed and delivered in accordance with our Shipping Policy.
Estimated delivery times are provided as a guide only and may be affected by courier operations, product availability, weather conditions, public holidays, peak periods, or other circumstances beyond our reasonable control.
Customers are responsible for ensuring that all delivery details provided are accurate and complete.
Order Cancellation
Order cancellations are subject to our Cancellation Policy.
Cancellation requests should be made as soon as possible. Orders that have already been processed, packed, or dispatched may not be eligible for cancellation.
Returns, Refunds and Exchanges
Any return, refund, or exchange request will be handled according to our applicable Return & Refund Policy.
Customers may be required to provide proof of purchase, photos, videos, or other supporting information when submitting a claim.
Products must generally be returned in the condition required under the applicable return policy, subject to any rights available to customers under applicable law.
Product Warranty
Where a product is covered by a manufacturer or supplier warranty, the applicable warranty terms will apply.
Warranty coverage may vary depending on the product and may exclude damage resulting from misuse, improper installation, accidents, unauthorised repairs, normal wear and tear, or failure to follow product instructions.
Customers should retain their purchase receipt, invoice, or other proof of purchase for warranty purposes.
Customer Responsibilities
Customers are responsible for reviewing product descriptions, specifications, dimensions, compatibility, and other relevant information before making a purchase.
Customers must use products according to the manufacturer’s instructions, safety guidelines, and intended purpose.
LUX CORE SDN. BHD. will not be responsible for damage caused by improper use, installation, modification, maintenance, or handling of a product, except where otherwise required by applicable law.
Website Use
You agree not to use our website:
For unlawful or fraudulent purposes
To submit false or misleading information
To interfere with the security or operation of the website
To distribute viruses, malicious software, or harmful code
To attempt unauthorised access to our systems or accounts
To copy or misuse website content in violation of intellectual property rights
We reserve the right to restrict or terminate access to our website where misuse is identified.
Intellectual Property
Unless otherwise stated, all website content, including text, branding, logos, graphics, product descriptions, photographs, videos, layouts, and other materials, belongs to or is licensed for use by LUX CORE SDN. BHD.
Such content may not be copied, reproduced, republished, distributed, modified, or commercially used without prior written permission.
Third-Party Services and Links
Our website may include services, payment platforms, delivery providers, or links operated by third parties.
LUX CORE SDN. BHD. does not control and is not responsible for the content, availability, privacy practices, security, or services provided by independent third parties.
Customers should review the relevant third-party terms and policies where applicable.
Limitation of Liability
To the extent permitted by applicable law, LUX CORE SDN. BHD. will not be liable for indirect, incidental, consequential, or special losses arising from the use of our website, products, or services.
Nothing in these Terms & Conditions is intended to exclude or limit any liability or consumer right that cannot legally be excluded under applicable law.
Privacy
Personal information collected through our website will be handled in accordance with our Privacy Policy.
By using our website or providing your personal information, you acknowledge that your information may be collected, used, and processed for legitimate business purposes, including order fulfilment, payment processing, customer service, delivery, and other purposes described in our Privacy Policy.
Promotions and Discount Codes
Promotional offers, vouchers, discount codes, free gifts, and other campaigns may be subject to additional conditions.
Unless otherwise stated, promotional offers:
Cannot be exchanged for cash
Cannot be combined with other promotions
Are valid only during the specified promotional period
May be limited to selected products or customers
May be withdrawn or amended where reasonably necessary
Force Majeure
LUX CORE SDN. BHD. will not be responsible for delays or failure to perform its obligations where such delay or failure results from circumstances beyond our reasonable control, including natural disasters, severe weather, transportation disruption, government action, system failures, labour disputes, emergencies, or interruptions to third-party services.
Governing Law
These Terms & Conditions are governed by the applicable laws of Malaysia.
Any dispute arising from the use of our website, products, or services will be handled in accordance with applicable Malaysian laws and the jurisdiction of the relevant courts or authorities.
Contact Us
If you have any questions regarding these Terms & Conditions, please contact:
LUX CORE SDN. BHD.
Registration No.: 202601032391 (1694486-P)
3728 Tingkat 1, Jalan Ooi Kar Seng
14300 Nibong Tebal, Pulau Pinang, Malaysia
Email: luxcore-sb@outlook.com
By continuing to use our website or placing an order with LUX CORE SDN. BHD., you acknowledge that you have read, understood, and agreed to these Terms & Conditions.