At LUX CORE SDN. BHD., we aim to ensure that your orders are processed and delivered in a timely and reliable manner.
Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully confirmed. Orders placed on weekends or public holidays will be processed on the next business day.
Delivery Time
Estimated delivery times may vary depending on your location, courier service, product availability, and other external factors.
For deliveries within Malaysia, orders generally arrive within 3–7 business days after dispatch.
Please note that delivery times are estimates only and may be affected by circumstances beyond our control, including courier delays, severe weather, peak shopping periods, or public holidays.
Shipping Charges
Shipping fees, if applicable, will be displayed during checkout or communicated before order confirmation. Certain promotions or products may qualify for free shipping.
Delivery Information
Customers are responsible for providing accurate and complete delivery details, including the recipient’s name, contact number, and delivery address.
LUX CORE SDN. BHD. will not be responsible for delivery delays, failed deliveries, or additional charges resulting from incorrect or incomplete information provided by the customer.
Order Tracking
Where tracking information is available, customers will receive the relevant tracking details after the order has been dispatched.
Damaged or Missing Parcels
If your parcel arrives damaged, contains missing items, or you believe your order has been lost during delivery, please contact us as soon as possible with your order details and supporting photos or videos where applicable.
We will review the matter and assist you accordingly.
Contact Us
For any questions regarding your order or delivery, please contact:
LUX CORE SDN. BHD.
Registration No.: 202601032391 (1694486-P)
3728 Tingkat 1, Jalan Ooi Kar Seng,
14300 Nibong Tebal, Pulau Pinang, Malaysia
Email: luxcore-sb@outlook.com
LUX CORE SDN. BHD. reserves the right to update or amend this Shipping Policy from time to time without prior notice.